Last updated: 03/11/26.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
Event tickets and pre-orders
| What happens | Your options |
|---|---|
| You cancel 7 days or more before the event | Full refund of tickets and pre-orders |
| You cancel less than 7 days before the event | No refund, because the venue has ordered food and wine for you. You can give your place to someone else (see below) |
| The event is cancelled | Full refund of tickets and pre-orders |
| The event is postponed | Your booking moves to the new date, or you can ask for a full refund |
| The event changes significantly, such as a different venue | You can ask for a full refund |
| You are refused alcohol at the event, for example because you have no valid ID | No refund of pre-ordered alcohol , unless the law requires it |
| You do not attend | No refund |
Giving your place to someone else. Email us the new name before sales close. After that, please speak to the venue.
Packages. Accommodation and transport refunds follow the supplier's terms, shown when you book.
Memberships
- Membership fees are not refundable once paid, unless the law requires it.
- If you were charged a renewal after cancelling, or charged by mistake, contact us within 14 days and we will refund it.
How refunds work
To ask for a refund, email info@aroundhermitage.com.au with your order number. We refund to the card you paid with, within 5 business days of agreeing it. Your bank may take several more days to show it.
